WHAT DO OUR CLIENTS SAY ABOUT US?
Read what our clients say about our people and our services.
Sandra Wittich, Firm Administrator, Pluymert, MacDonald, Hargrove & Lee, Ltd.
I have worked with Carolyn for the last 18 months and I have found her to be honest, very knowledgeable and well versed in a variety of legal software products. Our firm uses Time Matters and Time Slips. We have had several glitches and issues with both products in the last 12 months. Carolyn has never failed to jump right in to try to help solve the issues. She is resourceful and has a great reputation with the software companies so she able to receive feedback quickly. She is always willing to work with me and the vendors to resolve any issues. She provides exceptional service and goes above and beyond. Carolyn is simply the most professional and knowledgeable consultant I’ve worked with. I highly recommend using Carolyn and her team for any conversion or implantation project you may be considering.
William Winslow, Controller for Redgrave & Rosenthal
Carolyn has been a great resource to our firm in the short time that we have known her. She has been very helpful in assisting us with the selection, purchase and implementation of our new time and billing and client database systems. As part of that process, she introduced us to the principal of an excellent IT company at a time when we really needed one to lead us through a complete hardware and software conversion. We have been able to count on Carolyn to always follow up and she is relentless in working with software vendors to resolve problems or help us get answers to our questions. She has also introduced us to her colleagues, one of whom has gone out of the way to help us with a specialized problem “because we are Carolyn’s client.” In addition, she very attentively shepherded us through our software vendor’s national meeting, making sure we met important vendor representatives and assisting us in determining which sessions would be the most beneficial for us to attend. This relationship with Carolyn, which has led to those with her various associates, too, has allowed us to completely update our firm from the standpoint of our hardware and software.
Jerry Lewis, Vice President for Communications, University of Miami
I am pleased to write this letter of recommendation for Carolyn A. MacKenzie of Computer and Software Training, Inc.
I have known Ms. MacKenzie for the past 15 years, during which time she has been a regular consultant for the Division of University Communications at the University of Miami.
As a consultant for our office, Ms. MacKenzie introduced us early on to a very effective solution for project management. We have a large and active in-house communications agency, and Ms. MacKenzie has helped us build and maintain a project accounting and billing system that meets our needs perfectly. Over the years, she has provided customer and technical support, has provided training on software updates, has grown the system, and has helped us troubleshoot on a wide variety of challenges.
On a personal note. Ms. MacKenzie is delightful to work with. She is knowledgeable, intuitive, and patient — an unbeatable combination. She continues to be an asset to our organization.
If I can be of further assistance, please do not hesitate to call me at
305-284-5505.
Scott A. Mager, Esq., Mager & Mager, LLC
Dear Ms. MacKenzie:
I want to thank you for your exceptional consulting, training and advice over the past 15+ years. From owning large law firms over the years, to successfully serving as the National Coordinating Counsel for multi-billion dollar conglomerates with oversight over 100+ law firms and thousands of lawyers, it is critically important that we are able to successfully manage our schedules and data.
You have provided us with just that sort of successful consultation and training. Your thoughtful consideration of the client’s needs, your valued advice and helpful training has enabled us to enhance our position in the legal arena.
Thank you for your wonderful and continuing services.
Karen Pennington, Accounting Manager, PICA Corporation
I wanted to write this letter to say thanks for all your hard work and support during our transition period. Without your knowledge and patience I don’t see how we could have ever done this. I am very pleased with the results and with you as a person. Your patience and knowledge has made this a good experience. With offices in different countries and multiple languages to deal with, not to mention the time differences, this was not an easy task but you managed to make the transition run smoothly.
I appreciate all the day to day help in resolving issues quickly when they come up and always making yourself available. With so many clients wanting different things to appear on their invoices, without you this could have been a challenge. You have been one of the most patient and knowledgeable people that I have ever worked with.
If I can be of further assistance, please do not hesitate to call me at 813-831-1999
Marco Tropepe, Firm Administrator, Silver, Bass & Brams, P.A.
Carolyn MacKenzie has assisted our Firm with several implementation and training projects throughout the past couple of years and I am very pleased with the results. I’ve dealt with numerous software vendors and reps but none compare to Carolyn. Not only is Carolyn friendly, patient and knowledgeable, but she recognizes your business’ needs, analyzes them and walks you through a step by step process on how to implement them. I cannot be happier with the results. I am truly thankful of Carolyn and I know she will always be there to answer my questions. Every Firm or Business should have a Carolyn on their side!
Fran Sheehy, Esq., Law Office of Frances Sheehy
Carolyn MacKenzie is essentially my “IT” person for my sole practitioner law firm. She not only trains me to use essential software products, such as Timeslips and TimeMatters, she ensures that my software is updated when needed, but not unnecessarily. She also helps with transferring software and databases to new computers, troubleshoots online and refers me to hardware specialists when appropriate. She is prompt, efficient and professional with a heart of gold. In today’s world of “flash in the pan experts” she is the real thing.